For businesses
How to look after your Forest Row Guide listing: logging in, claiming, editing, photos, events and approval.
Your basic listing is Free, and it stays free. If you later want a fuller listing, Featured is £95 a year and Premium is £199 a year. Those plans are optional. See For businesses for what they include.
We get an email when you claim a listing, add a new one, edit details or add an event. You do not need to chase us unless something is waiting for a check.
Open business login. There is no password. Sign in with Google, or ask for a one-time code to your email. Once you are in, you land on your account.
Use the email that belongs to the business if you can. That is the same inbox people already see on the listing, or the domain on your website.
If your business is already on the guide, open the listing and press Claim this listing. That takes you to the claim form with the listing already chosen.
If you are signed in, and your verified login email matches the email on the listing, the claim is approved straight away. The same happens when your email is on the same domain as the listing email or website, as long as it is not a free inbox such as Gmail or Hotmail.
If the listing already has an email on file and we cannot match your login, we send a one-time code to that listing inbox. Enter the code to confirm you look after it. If there is no email on file, we approve the claim by hand.
Once a listing is claimed, the button on the public page shows Claimed instead.
After you claim a listing, or add a new one from Add your business, open your account and choose Edit. You can change the name, description, phone, email, website, address and social links.
A short check runs on the copy. If it looks local and genuine, the change goes live. If it does not, it waits in the queue. You will see a note on the form either way.
On the edit form you can paste https photo links, or upload JPEG, PNG, WebP or GIF files. Uploads are stored for the listing. Keep pictures of the real place, not stock artwork.
From Add an event you can add a What’s On event for a listing you look after. Give the name, date, time, venue and a short description. A booking link is optional and must be https. Anyone can still use the public Add your event form.
The same check as listings applies. Clear, local events go live. Anything that fails waits for a check.
Claims that match a verified login email are approved at once and marked auto in the admin log. Other claims, and any listing or event that fails the check, wait for a check.
We review every claim, new listing, edit and event. Business inboxes are only emailed when that has been turned on. Until then, preview and test modes only log mail, except that our own address can receive test mail.
Questions: use the contact page or email hello@forestrowguide.co.uk.